Your Privacy Matters

PRIVACY POLICY

Last updated: January 23, 2026

At HookHouse, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect information you provide directly to us when you: • Request free samples or contact us through our website • Subscribe to our newsletter or marketing communications • Fill out forms on our website • Communicate with us via email, phone, or chat This may include your name, email address, phone number, business name, industry, and any other information you choose to provide.

How We Use Your Information

We use the information we collect to: • Provide, maintain, and improve our services • Send you marketing materials, samples, and promotional content • Respond to your inquiries and provide customer support • Analyze usage patterns and optimize our website • Comply with legal obligations and protect our rights We will never sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes: • SSL encryption for data transmission • Secure database storage with access controls • Regular security audits and updates • Employee training on data protection However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to: • Access the personal information we hold about you • Request correction of inaccurate or incomplete data • Request deletion of your personal information • Opt-out of marketing communications at any time • Object to processing of your personal information • Request data portability To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related tasks, or assist us in analyzing how our services are used.

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Questions About Privacy?

If you have any questions about this Privacy Policy or our data practices, please contact us:

[email protected]+61 2 1234 5678